Animal Ornaments operates to ensure the highest standard of customer service is met. If you have any questions, don't hesitate to contact us
Making a Purchase
Buying from us couldn't be easier! Just browse our catalog, and click on the product you wish to buy, and add it to your shopping basket. View your basket at any time by clicking the link in the top right hand corner. When you are ready to buy click on "Checkout" and you'll be directed to our securely encrypted checkout page. No need to sign up or login, simply enter your details in 3 easy steps and you're done!
We also accept cheques and can e-mail you a PayPal money requests (see the Contact Page for details).
Shortly after your order, you will receive a confirmation e-mail. Please keep this for your records.
All goods remain the property of Animal Ornaments until paid for in full.
Most items are dispatched within 24 hours of purchase, but please allow 7 working days for delivery. Delivery times are shown on the product description pages. Majority of items arrive within 48 hours, (though on the rare occasion it can take longer. If it seems to be taking longer than expected drop us an email and we will check for you). Details of delivery times are found on the individual product pages.
If a signature is required for delivery, please inspect the goods before signing. No claim for damages will be entertained without a returned, signed and duly endorsed delivery note.
Refunds & Returns
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to return the product within 7 working days from one day after date of receipt for any reason but at your own cost.
Refunds are returned via the same method you used to pay, or we can send a cheque on request. Refunds are issued within 1-2 days from the product arriving back from the customer in a good, re-sellable condition with all original packaging. Most refunds will appear back in your account within 2 working days, but please allow 30 days.
Some of our products are of a natural nature, and as such, slight variations can occur. All images on this web site are for illustrative purposes only.
Above all, we are here to provide you with a smooth and pleasant shopping experience. Any questions, please do not hesitate to contact us
Animal Ornaments is a trading name of Bosco Brothers Ltd. (Registered in England No. 07763379)
Directors B Bosco & S Bosco
Bosco Brothers Ltd, Unit 27 Stroud Business Center, Stonedale Road, Gloucestershire, GL10 3RQ
VAT Registration Number: 975 8176 63