Frequently Asked Questions
How much do you charge for delivery?
Delivery costs vary for individual items. Delivery charges are clearly shown when you view your basket. We also offer free delivery when you spend over £35.
How long does delivery take?
We always aim to post your order within 24 hours, and the time taken depends on the product. Look on the product description pages for more detail on delivery times. Most of our products take only 2 days to arrive at your door!
What do I do if a product is faulty?
Please contact us immediately if your order arrives damaged, and we will be happy to help you. If a signature is required upon delivery (which usually only applies to large stone ornaments), then please inspect goods before signing. If you sign the goods as undamaged, we may not be able to claim back damages caused by delivery companies.
What do I do if I don't like the product?
If for any reason you don't like the product you receive, send it back and we will refund the sale price as long as the items are returned in good condition.
I've found one of your products cheaper elsewhere!
Check out our Price Promise! We will do our best to beat the price!
What payment methods can I use to pay?
We accept the following credit/debit cards: Visa, Maestro (switch), American Express, Solo, Mastercard and Discover. You can also pay for goods via PayPal. We also can take orders over the phone (See contact page), and we accept cheques and postal orders. Cheques must be made payable to Bosco Brothers Ltd.
Will I receive confirmation of my order?
Once you have completed your order, you will receive an automated email from us confirming your order. If you do not receive this email shortly after you have ordered, please check your JUNK mail folder. If it's not there, please contact us.
What do you do with my order details?
We do not store your credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred via 256 bit SSL encryption. We store your contact details securely on a database for future reference but we do not pass these details on to any third parties!
What is cold cast Bronze?
Cold cast items are made using a relatively new technique involving resin and bronze powder. It is more popular these days due to the greater level of detail allowed and the more manageable weight (a 10kg bronze figurine would be about 3-4kg in cold cast). It also allows for a more affordable retail end product, and so bronze figurines are not just limited to the most wealthy. Resin can combined with other materials for similar effects e.g. granite.
What is Foundry Bronze?
These figurines are made from bronze metal. Many of our figurines are made using the traditional "lost wax" process. This method allows the capture and reproduction of the original sculpture in all its detail and beauty. Then to enhance the piece, a patina can be added. (Some items are now partly hand-painted eg with gold or red to add a more eye-catching effect. This is becoming more common with some modern bronze figurines.) The end result is a heavy ornament that will last the test of time and can be passed down from generation to generation.
Why is Bronze so popular for Statues and Figurines?
It's an excellent choice due to its strength, durability and for the lustrous polish. Also great for the fine details allowed in sculpture.
What's the best way to ensure my bronze sculpture stays in top condition?
On the odd occasion it's beneficial to polish the piece with a soft cloth and a wax based furniture polish. Do not use abrasive materials or polishes.